1、不论积极的还是消极的，祝贺必须是真诚的
2、没有比分就不成比赛，为过程喝彩
3、热情=使命*(现金+祝贺)]
4、喝彩需要自发的/个人的/详细的/独特的/主动的
5、 我们不要再关注谁有问题谁有罪（警察行为），而要开始寻找把事情做对的人（教练行为）
6、 为过程喝彩，不只为结果，与所有人共享比分会使人兴奋
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