企业客户云采订单取消与退货方法
一、线下支付（取消订单）
1、订单未集成EBS：企业客户账号→取消订单→填写取消原因→平台直接取消。
2、订单已集成EBS：企业客户账号→取消订单→填写取消原因→消息推送至销售代表→线下联系客户及处理。
二、企业客户申请退货（线下/线上支付）
企业客户账号→EBS订单出库→申请退货→填写退货原因→消息推送至销售代表→线下联系客户及处理。
注：订单签收（自动/手动）3天后系统隐藏“申请退货”按钮
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