你开场的时候，一定不要带着指责的语气，千万不要说，我觉得你有一个问题，让我不舒服了。这一开口，对抗性马上就出来了，对方的防备心也起来了。那我们应该怎么说呢？我们应该说：“我有一个困惑。”请注意，这是我的困惑，而不是他的问题，那对方就愿意听你接下来的内容。
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