一是潜意识将矛盾、分歧甚至一点不同意见绝对化，夸大其 不可调和性；二是面对问题一味地、消极地退缩、逃避，并形成习惯。无论是对于个人还是整个团队，要解决这种沉默现象，就必须首先克服这两种心理，以积极 的、灵活的态度去面对。尽量不要采取诸如：比较正式、十分严肃、针锋相对、辩论争吵，甚至上纲上线、抬杠、个人攻击等方式，因为这些只能将事情搞得更槽。
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