1、未审批订单，内部员工可在平台发起退款申请，部门最高领导在企业微信处理退款消息，点击同意后财务进行退款。
2、已集成到EBS订单，平台不可申请退款，需要走OA《坚朗/坚宜佳(合同)变更流程》和 《国内销售区退款申请流程》；
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