云采每日三问学习：
1、客户密码忘记了，现在手机号也已经换了，怎么解决呢？
答：联系云采客服对接处理
2、客户已经付款了，到业务节点，还能退回去改发运方式吗？
答：平台订单不能退回，变更发运方式需业务员线下走OA变更流程
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