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李文静

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坚朗云采-问答

李文静 e8a1bd40-b761-1036-8944-ef16cba5f6da lwenjing@kinlong.cn | ‎ | 1 Comment ‎ | 52 Views

九、什么情况下客户可以取消平台订单?

1、平台订单在客户账号--我的订单中-未支付情况下才可以取消订单,取消订单后,订单将不会保存在客户帐号中,客户想要购买,需要重新选择商品下单。
2、已在平台支付交易完成订单未审批完成;销售可登录平台进行订单取消;终止审批
3、已在平台支付交易完成订单且已审批生成EBS,客户不能在平台取消订单,如需取消订单,可线下联系销售代表确认,确实需取消,销售代表需发起OA系统的变更流程进行处理.

 

 

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