“重要的是要把注意力集中在共同的成功愿景上，这是一种预防措施。当期望事先没有明确设定时，信任和速度都会下降。由于领导者没有明确地界定期望，大量的时间被浪费掉；由于没有澄清对期望的理解，人们陷入猜测。而最终的结果就是他们完不成任务，并且不会得到重视。”
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