沟通即离不开语言离不开讲话，但又不完全等同与说话。其实沟通更算是一门艺术。沟通的艺术，不仅仅在于语言的灵活运用和对非语言因素的把握，更在于我们能找准出发点和着眼点，分别站在自己和对方的角度全方位地看待问题，从而使矛盾迎刃而解，并达到双赢的效果。
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