1、退货原因：订单中心原因、事业部原因、区域原因、客户原因
2、退货管控方式：不允许退货、审批制、额度管控1/2
3、从CRM系统申请退货，自动集成OA退货流程
4、需在OA手动发起流程的，请申请人务必正确填写信息，退货管控方式结合表单附件“货物类别对应管控方式”填写，各重要节点同事（红字标识节点）按要求严格审核流程（一般只有云采企业客户订单/线下支付订单、一个产业两种管控方式需手动发起、区域原因不良品退货选审批制）
5、不良品退货：客户原因不允许退货，区域原因由区域全额承担损失后退货
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