1.未全部退货的已开过质保书的，销售人员联系客户退回已开的质保书，在退/换货流程结束后，由质保文件申请人在EBS系统提交质保文件申请流程，按照实际交付产品规格、数量重新开具质保文件；未全部退货且未申请过质保书与检测报告的，质保文件申请人在EBS系统提交质保文件申请流程，按照实际交付产品规格、数量开具质保文件。
2.全部退货且前期有开具质保书及检测报告的，销售人员应联系客户退回质保书与检测报告；全部退货但未申请过质保书与检测报告的，退货后不得申请质保书与检测报告。
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