1、首先确认云采平台账号里—我的订单—线上订单—所有订单（右上角订单时间选择正确）；
2、客户/销售已取消订单；
3、三天内未支付订单，平台将此订单自动失效或关闭，下次想购买需重新新建合同。
注：若以上两种情况都不符，请咨询云采客服处理。
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